Privacy Policy

🔒 Privacy Policy – Sumayu Herbal & Ayurveda

Effective Date: October 2023
Website: www.sumayu.in

At Sumayu Herbal & Ayurveda, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop on our website.

🔹 1. Information We Collect

When you interact with our website, we may collect the following:

Personal Information: Name, email, phone number, billing/shipping address
Payment Details: UPI, Razorpay, and COD details (we do not store full card or UPI credentials)
Order Details: Items ordered, transaction amount, delivery info
Technical Data: IP address, device type, browser version, and usage behavior
Communication Logs: Emails, WhatsApp messages, chat interactions

🔹 2. Use of Your Information

We use the data we collect for:

Processing and fulfilling your orders
Communicating order updates and promotions
Responding to your queries and support requests
Improving website performance and customer experience
Ensuring security, fraud prevention, and legal compliance

🔹 3. How We Protect Your Data

We take your data protection seriously and use:

SSL (Secure Socket Layer) encryption
Secure payment gateways (like Razorpay)
Restricted access to sensitive data
Routine server and data security audits

We do not sell or rent your personal data to anyone.

🔹 4. Third-Party Services

We may share limited data with partners who help us operate our website, process payments, or deliver products, including:

Razorpay (payment gateway)
Logistics/courier companies
Email and SMS service providers

These partners are bound to confidentiality and data protection agreements.

🔹 5. Cookies

Our website uses cookies to:

Remember cart items and preferences
Auto-fill forms for convenience
Analyze website performance and visitor behavior

You can manage or disable cookies via your browser settings.

🔹 6. Your Rights

You have the right to:

Access or review your personal data
Correct or update your personal information
Request deletion of your data (where legally applicable)
Opt-out of promotional emails and communications

To request changes or access, contact us at:
📧 sumayuherbalayurveda@gmail.com
📞 +91-7014714263

🔹 7. Children’s Privacy

Our products and website are not intended for users under the age of 18. We do not knowingly collect data from children.

🔹 8. Policy Updates

We may occasionally update this policy. The latest version will always be available on this page with the revised date.

🔹 9. Contact Us

For questions, concerns, or data-related requests, please reach out:

📧 sumayuherbalayurveda@gmail.com
📞 +91-7014714263
🌐 www.sumayu.in